FY 2026 Adopted Budget - Flipbook - Page 170
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Streamlined Processes: Efforts to streamline departmental operations include
implementing online permitting systems, reducing paperwork, and enhancing
applicant communication, as highlighted in the annual review.
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Technology Integration: Investments in advanced technology solutions, such as
geographic information systems (GIS), have enhanced the Department’s ability to
manage and analyze data efficiently.
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Budget Management: The Department has effectively managed its budget and
resources, including the strategic allocation of staff.
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Training and Professional Development: Ongoing investment in staff training
and professional development ensures that team members stay current with the
latest building codes and industry best practices.
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Collaboration: Successful collaboration with other city departments, such as
Public Works, Economic Development, and Environmental Services, contributes
to achieving cohesive and well-coordinated development outcomes.
Recommendations for Improvement:
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Expansion of Online Services: Continue to broaden the range of online services,
including advanced permit tracking, automated notifications for application
updates, and enhanced mobile-friendly platforms. This not only improves
accessibility but also fosters transparency and efficiency in departmental
processes.
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Enhanced Customer Service Training: Invest in specialized training programs
for staff to sharpen customer service skills, including conflict resolution, empathy
in communication, and responsiveness to diverse needs. This ensures interactions
are consistently positive and builds lasting trust with residents and businesses.
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Feedback Systems: Develop structured feedback mechanisms, such as postservice surveys, user forums, and focus groups. Regularly review customer input
to identify pain points and implement timely solutions, fostering continuous
improvement and stronger connections with the community.
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