FY 2026 Adopted Budget - Flipbook - Page 298
Public Utilities Department’s Key Performance Indicators (KPIs)
Estimated Projected FY
Strategic
Plan Goal
Measures Program
Type
Performance
Actual FY
2022-23
Actual FY
2023-24
FY 2024-25
FY 2025-26
Competent & Effective
Government
Goal #3
Number of Water Units
Efficiency Served Monthly
12,398
12,065
12,935
13,025
Competent & Effective
Government
Goal #3
Average Daily Water
Efficiency Flow in Million Gallons
3.61
3.68
3.66
3.7
Competent & Effective
Government
Goal #4
Efficiency
Answered Phone Calls
by CRS
4,650
4,870
23,327
23,500
Competent & Effective
Government
Goal #4
Efficiency
Phone calls Routed to
VoiceMail
4,650
4,870
8,581
8,600
Competent & Effective
Government
Goal #4
Efficiency Outgoing Calls
4,650
4,870
16,019
16,200
300
261
265
300
16.00%
16.80%
3.70%
4.00%
61,131
61,629
Strategic Plan Priority
Competent & Effective
Government
Competent & Effective
Government
Total Public Utilities
Services
Goal #3
Goal #4
Outcome
Outcome
New Water Meters
Installed
Customer Service
Improvements as % of
plan reviews,
completed within fiscal
year
26,652
26,940
288
